FAQs
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There are two ways in which you can initiate the process of return:
1. Select the option for our logistic team to come and collect the to be returned product from the address on which it was delivered.
2. Another option is you can select the self-shipping option. In this make sure the original invoice is attached in the product return package. -
Make sure that the below-given address is clearly printed on your returns parcel with the SOJANYA clothing order number.
Address: T-2/ 156, Mangolpuri Industrial Area, Phase: 1, Delhi: 110083 -
This entire process is a seamless process and generally closes in less than 30 days of receiving the returned product to our team. Once the ordered is received the team will thoroughly inspect and process the same within 48 hours. On successful analysis, the refund process is initiated to your respective bank account. With the aim of keeping you in the loop of the whole process, you are informed by our team on email.
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NO, you will not be charged and the return policy is free of the cost.
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On successful approval of the refund, the refund amount will be credited to your respective Bank Account.
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Yes, We ship across the globe.