Most of the stock is readily available in inventory and will be dispatched within 2-3 days. It will additionally take 4-5 days for final delivery depending on the pin code.
Products can be returned within 10 days from the date of delivery. Payment refunds are applicable only in case of delivery of incorrect size(size other than that ordered), If you don’t like the product or in case of a damaged product.
Returns and replacements are done free of cost, if the wrong product (incomplete set or incorrect style), wrong sizes or damaged products are received by the customers. However, the company reserves the right to levy shipping charges on cases that come under legal scrutiny.
Exchange is allowed with the same or different products as well.
Guidelines for a return:
- 1. Products & accessories, if any, should be in the original condition.
- 2. Tags should be retained and returned.
- 3. The product should not be washed or used.
- 4. Pack the items you are returning very carefully, in order to prevent any loss or damage during the transit period.
- 5. In case of complaints regarding missing product/ item, a video at the time of opening the packet is a mandatory proof to process the refund.
You can either call our Support Number +91-9354672172. or Email Us at firstname.lastname@example.org within 10 days from the date of delivery. The details of the return (Order Number, Courier Docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
Your refund will be initiated by us within 30 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in an easy step:
- ♦ Call us on our support Number +91-9354672172.
- ♦ Email us on email@example.com
Please note that the complete order needs to be canceled. We do not accept Partial order cancellation requests.
Mode of Refund
For both canceled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (Online Banking, Credit Card, Debit Card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, the refund will be done through NEFT.
We require product images and tags in the below-mentioned cases:
- 1. A defective product received – Only product image required.
- 2. Wrong product received – Both product & Tag images required.
- 3. The wrong size received - Both product & Tag image required.
- 4. Unhappy with color, i.e. Faded/Blurred - Only product image required.
- 5. Product different from website/doesn’t look the same - Only product image required.
- 6. Incomplete order received – Only a Tag image is required.
How can I return my order?
There are two ways in which you can initiate the process of return:
1. Select the option for our logistic team to come and collect the to be returned product from the address on which it was delivered.
2. Another option is you can select the self-shipping option. In this make sure the original invoice is attached in the product return package.
Where do I send my return?
Make sure that the below-given address is clearly printed on your returns parcel with the SOJANYA clothing order number.
Address : T-2/ 156, Mangolpuri Industrial Area, Phase: 1, Delhi: 110083
How long will the entire process take?
This entire process is a seamless process and generally closes in less than 30 days of receiving the returned product to our team. Once the ordered is received the team will thoroughly inspect and process the same within 48 hours. On successful analysis, the refund process is initiated to your respective bank account. With the aim of keeping you in the loop of the whole process, you are informed by our team on email.
Do I get charged for returning products?
NO, you will not be charged and the return policy is free of the cost.
How will I be refunded for the return?
On successful approval of the refund, the refund amount will be credited to your respective Bank Account.
Can I request delivery to an international shipping address?
Yes, We ship across the globe.